Policies

General Policies

Municipal Tourist Ecotax:

  • The Municipality of Santa Cruz Tourist Ecotax is not included in the prices. According to the Regulation of the Municipality of Santa Cruz N.º 1111/2022, of November 14, 2022, the amount of the Tourist Ecotax is €2.00 (two euros) per guest, from 13 years old, and per overnight stay, up to a maximum of 7 nights. This tax must be paid directly at the hotel reception upon check-in.

Booking terms and conditions:

  • You can change the dates of your reservation, customer data and special requests without any penalty, however the rate may be different.
  • Credit card details are required to confirm and guarantee your reservation and their use is restricted by the rate conditions. The hotel reserves the right to pre-authorise the card prior to arrival. 

  • Check in time 2:00 PM
  • Check out time 12:00 PM
  • Children age 7 - 12
  • Pets not allowed

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